Frequently Asked Questions
Everything you need to know about bringing JOMO Studio into your home.
What is the typical shipping timeframe for furniture items?
Most of our handcrafted pieces are processed within 3-5 business days. Depending on your location, standard delivery typically takes between 7 to 14 business days to arrive at your doorstep.
Do you offer international shipping?
Currently, JOMO Studio ships to the contiguous United States and Canada. We are working on expanding our logistics to support global shipping in the near future.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return items in their original condition within 30 days of delivery. Please note that custom-made furniture is non-refundable.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
What materials are used in JOMO Studio products?
We prioritize sustainability and quality. Our collection features FSC-certified hardwoods, organic textiles, and non-toxic finishes to ensure a healthy environment for your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.